Brightly Software Status Page
Incident is a cloud-based IT help desk management solution that streamlines the entire technology workflow process from support request to resolution. Click on the topics below to learn more about how to use that feature in Incident. For users that are new to Incident, start with the topics under Initial Setup to get started.
If you receive an error message in this product, please clear your internet browser(s) cookies and cache. The steps are given here.
If you are still facing the issues even after clearing the browser then do the following:
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Try using the product in any other internet browser.
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Reach out to your internal IT department and verify if the internet browser(s) are updated.
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Check if the device you are using has updated software.
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Try using the product on a different device.
If you are still experiencing issues after trying all the previous steps, please reach out to support for further assistance.
Table of Contents
Initial Setup
- Incident Home Page
- Adding a Logo
- Account Information
- Adding Locations
- Adding Bldg./Units
- Activating Areas
- Activating Problem Types
- User Role Descriptions & Adding a User
- Work Queues
- Automatic Routing
- Email Notifications
- Questionnaires
- MyFacilityDude Setup
Advanced Setup and Features
Daily Functions
- Completing and Closing Incidents
- Project Templates
- Adding Labor Transactions
- Adding Purchase Transactions
- Adding Issue Transactions
- Batch Printing Incidents
- Batch Reassigning Incidents
- Batch Closing Incidents
- Changing a User's Role
- Resetting a User's Password
- Disabling a User's Login
Reporting
User Roles
